Hmmmm, this is strange to me. Why do I always make purchases on bestbuy.com, and then pick them up in the store? How can I buy items (CD's, DVD's, etc.) on bestbuy.com, and always have the ability to return them or exchange them at the store? If your statement is true, neither of those things would be possible. They are not 2 separate stores. They are Best Buy, just online.