My huge issue was with the post office. I ordered from BestBuy 3 different times. The order I placed on 12/04 had issues, 5 of my items didn't make it out of the post office on time. They got to the post office on 12/06 and I didn't get them until 12/29. So, I can't really be mad at Best Buy; just the post office. To top that all off, the order I placed with BB on 12/15 made it to my house on 12/19.