my first 3 orders as a rewards member came with free shipping, but the last one did not, and when i called them i was told that i would never have a problem with shipping again, something about having to update something, and they were fixing it so from here on out all rewards customers will be offered free shipping. but i was told that from now on IF i do have a problem with that, to call CS before submitting my order, tell them the issue, and they will have you submit the order while they have you on the line, and they will immediately take off the shipping charges, so that they dont have to issue a credit to your CC or bank account.