Have an Acer that has been in twice in 1 1/2 years. First time wasn't too bad but the second time it took 6 weeks cycle time. I was without a computer while it was gone. Called them a couple of times during the fix and once they couldn't even find it. I think if prices and features were comparable to another brand I would not purchase another Acer. On the Dell subject my son purchased a Dell and it has been a lemon from day one. Getting service is very difficult. The thing is a piece of junk through and through. I would not buy a Dell no matter what the price.
