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ni4ni

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Posts posted by ni4ni

  1. With a mattress you get what you pay for. I wouldn't advise buying any of those that are advertised on telephone poles. The sales at the stores are always the same....never really on sale, always the same price. You will be fine at the middle price range, somewhere in the $800 area would be a beginning point. You really need to lay on the mattress to get an idea if you will be happy with it.
  2. ..... The guy was there first thing in the morning, very nice and accommodating. Again my problem has never really been with the techs (except maybe the one guy that was late without a call, never found out that story). So the repairman showed up and installed the new circuit board and it immediately burned up. He said it was literally smoking. So he had to shut the whole thing down. He found the problem, a different faulty part that was burning out the first part. Now we are currently having the coldest weather our area of the country has experienced in years so no heat at all was going to be a MAJOR problem. However this technician didn't leave us out in the cold. When the Sears warehouse failed to have the correct part (big surprise- they never do!) he called around town until he found one, drove to the store and came back and fixed our heat!

     

    Anyway, I think I am going to call and get his name and technician's number. Then I am calling corporate. First I am going to compliment the technician. Then I am going to tell them all my problems with my equipment and the service I received from the phone/ scheduling department. I am seriously considering asking for a whole new system, if this thing was smoking who knows what other damage was done. Thanks everyone for your suggestions!

    Do the technician a big favor and send an email/letter to the head of the service department and whoever else you can think of and let them know what he did for you. The guy probably runs his butt off and never gets as much as a "Thanks" from anyone.

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