there was another funny thing that happened with us. i had ordered a dvd from netflix which didnt turn up for 5 days. next day when i check my account online, i see the same movie which i had ordered has been returned to them . god only knows how!! i didnt even get that movie in the first place, i dont know who returned it. i even sent netflix a mail regarding it and till date i havent gotten any reply.. they are starting to bug me now. another movie they havent recieved for 5 days but the one which i mailed them later, they have recieved that. i dont know how their system works?