Man, that sucks. I did the same thing you did, only I got to my BB @ 3:45, and was like 15th in line. When I didn't see the vid card on the shelves, I knew it had to be locked up. I ran for the exchange dept, and got the first card and left :/ Sorry to hear about your horrible story. If I were you, I would have gotten a laptop ticket as a bargaining chip. You still need to call corporate and tell them your story... if you're really serious about getting the card, just ask to talk to the next person up in chain of command if the person on the phone won't give you what you want