I ordered the puzzle and it still says received. I sent an email and this was the reply I got 3 days after I sent it. According to our database, your order 9XXXZXXXXX has not been shipped or processed at this time. Please check your Order History for the most current order status information. To view your Order History: 1. Sign in to www.kodakgallery.com 2. Click "My Account". 3. Select "Order History". 4. To view an order in more detail, click "View Details". If you have any further questions or concerns regarding your account or the KODAK Gallery service, please let us know. Guess I'm not getting it in time for Christmas, but that's okay I will give it to my granddaughter for New Years Eve...