They drive me nuts. Last year we placed an order for 3 things one of which my sister really wanted and needed. We placed it around black friday and it kept saying shipping soon when we would check the status. So December comes around and I get an e-mail saying its shipped. Well things got hectic with family issues so it slipped my mind and christmas eve as we are sorting gifts for under the tree I realize we never got the darn package. So I called TRU December 26th to ask what happened if it got lost or what. They said not they cancelled my order. So I flipped on them asking why if it was cancelled did they send me a message saying it had shipped. It took them till APRIL to officially refund me they kept recharging my card and not sending items. So I've vowed never to purchase from them online again.