It's almost as though the employees at my CC (Buford, GA) came in to work not realizing that it was BF. There appeared no be no plan, at least not one that had been thought out by someone with a full set of frontal lobes. I got there at 12:30 am and got my voucher around 4:30 am; they opened the store at 5:00 am, and it was after 9:00 am before I was able to leave with my computer. There was a period of about 45 minutes at one point during which the voucher-redemption line didn't move at all. Several of us had numerous conversations with the employees and managers, some of whom apologized (with varying degrees of apparent sincerity), others of whom openly expressed their lack of concern, and all of whom seemed completely mystified as (1) how to make the line move and (2) why those of us in the non-moving line were so dissatisfied. They had one guy working the register for the voucher-redemption line, and, in some cases, he took 20-30 minutes and more ringing up particular transactions. Meanwhile, there were persistently several 3-4 member groups of employees standing around throughout the store bellyaching about their jobs and lamenting the plights of those that had to come in to work later in the day. All of that for a so-so deal on a computer! By way of comparison, I showed up at Walmart at a quarter to 5:00 am that same morning (after I had gotten my voucher from CC), walked straight to the electronics department, stood beside the register (where they had all the door-buster electronics stacked up and ready for distribution), selected my computer, swiped my card, and - no exaggeration - was back in my car, on I-85, heading back to CC by a quarter past 5:00 am. The employees at Walmart seemed more friendly and knowledgeable, too. Imagine that - customer service and efficiency/organization that reeks so badly that Walmart's begins looking good by comparison - that's CC (and I haven't even mentioned the part about how, as late as 6:30 am, CC still had a line that was 30 minutes long just to get into the store b/c they would only allow the next person in line to go in after somebody else had come out - and lest they say it was just because of the volume of people, I'll point out that the BB across the street had at least as many people, if not more, and there was no line to get into the store).
