When mattress shopping 2 years ago my aunt told us not to purchase a Serta that she had purchased one and it began to sag, she went back to the store she purchased it and they replaced it at no charge. She did this 4 times before demanding a full refund, which she was given. While at a different mattress store we told the sales rep of the reason we would not purchase Serta and she insisted that was not the case and she had rarely seen someone have to return due to sagging. So we decided on a Serta. We had it about 6 months before we noticed the sagging had begun. We were in the process of moving and building a new house so I put off calling about the warranty. 2 1/2 years later we decided we couldn't take the lower back pain due to the sagging mattress any longer. We were given a new Serta that our friend had about the same amount of time as we had had ours. The first night was horrible! It was a much higher quality and thicker mattress but sagged twice as much. (all our friend noticed is that his back was hurting but since it was just 1 person in the bed he says he didn't notice the sagging, maybe he just wanted to get it out of his house so he pawned it off on us! lol) I decided to call the store we purchased ours at and was told someone would come look at it. The man came and took one look (no pictures) at ours and said it would definatly be replaced. The next day (yesterday) we received a call from the store and was told to come pick out a new one of equal price or we could upgrade for additional cost. We've decided to get our replacement at the equal cost, we will definatly not be investing anymore money in Serta.
