MonsterMutts

Yes!!! Thanks Brad! Happy Halloween!

I would dress as Hello Kitty. The naughty ones always come out at night...

My initial email said that I had tried to call them 2 times with no answer and that I was retuning their package with my order number. The final line said - Holiday season my ass. That was as bad as it got. So I didn't call anyone any name. As far as being difficult, Sending instructions for 258.+ started it. Stowasser I agree with the mailing label! Thanks for thinking of it! Cblaramore - I had a game sent to me once with a case and a totally different game. When I asked the company told me they had the right to choose what game came in the package... I had a dvd package once that was also empty. Luckily I bought that from Target and they happily replaced it :)

And Finally ( Screwing the post office now also!!!!! ): I dont understand. I am writing to you to try and explain what is going on and you are continuing this line of childish behavior. Of course we have the original packing, the letter from USPS, the damage bag it was packed in by USPS. What we do not have are the insurance slips, we have the insurance slip from when we sent it to you, if you placed insurance on it we would need that slip. If you did not we may be able to place a claim using the first insurance slips. I can not control USPS, the total order was 221.26 not counting shipping. $125.00 had been refunded in good faith. I am sure Judge Judy with the large mouth that she has would ask you why you would ship out an item that you had paid so much for uninsured? You had declined tracking and insurance when you placed the order but we went ahead and paid for both ourselves. I can see now that was a wise decision. Please remember our Staff is very busy this time of year. With our Holiday Season having already begun we ask that you please contact us via email rather than by phone. All emails are answered in 1-6 hours, if you do not receive a response please check your spam filters. Mike W. PS from OP ( I did pay for insurance but they already know that )

Thanks! BUT it keeps getting better!!! Here is yet another attempt ... Followed by my email.... Your return order has arrived back to us however it was completely ruined by USPS and the packaging it was sent in. It looks as if the package was ripped opened then taped back together also taping the contents inside, then shipped and crushed back open causing the contents to come out at which time they were all placed in a bag from the post office explaining the damage. The original package sent to you was insured but you did not send any of that information back as requested and it does not appear that this return has insurance placed on it. We are hoping that you did place insurance on the package and it was removed during the damages. This is a $200.00 order that is now worthless. Please remember our Staff is very busy this time of year. With our Holiday Season having already begun we ask that you please contact us via email rather than by phone. All emails are answered in 1-6 hours, if you do not receive a response please check your spam filters. Mike W. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Dude you are a trip! I hope you have pictures of all the accusations you are making! ( The post office keeps records also ) ; ) Not to mention all the pictures " I " have of the package I sent! This has been so entertaining I wonder what Judge Judy would say! $200??? Really? I could have sworn I paid more..... Get lost loser

Here is the final comments from myself and this company for the BBB. I am just in awe. I hope this helps out someone in the future. I also mailed the stack back to them last week Wednesday with pictures and tracking: Consumer's Rebuttal Consumer's Rebuttal - Posted 10/20/2010 You're kidding right? You just confirmed that you have no customer service, your web site is a fake and you have more time to write 10,000 words on how I said profanities vs. actually running a legitimate business. Everyone needs to remember to pay with a credit card and to use the reversal option when dealing with this scammer. I was charged 38.00 for shipping and it cost me 4.25 to send it back ( Verified). Fraud is fraud and I'll be sure to post on EVERY forum I can find about your business or lack there of. Remember what goes around comes around :) Company's Final Response Company's Final Response - Posted 10/20/2010 We have turned the account over to collections along with the customers information. We have strong reason to believe that the customer's intention all along was to defraud our company.

PLEASE Pass this along to any forum you may be on... And the profanity in question was the word "ass". Company's Initial Response - Posted 10/18/2010 We received your previous foul languaged emails as well. As stated in our response which you obviously did not read, WE ARE NOT TAKING PHONE CALLS DURING HOLIDAY SEASON. This is our Holiday Season, we are very busy, phone calls waste the valuable time of our employee's. All questions and concerns can be handled just fine via email and they are. You emailed yesterday with a nasty email and we responded within an hour. We gave you all the needed information to facilitate a return so that a refund could be processed and you responded with more nastiness. This is a prime example of why phone calls would be non productive, in addition phone calls do not offer a written account of everything said. The item ordered was Listed in the Lego Instructions Catgeory of the store. The listing clearly states Instruction Manuals (top of the page, center page, and upon checkout) there is also a picture of the Instruction Manuals, the reviews are of the set that the manuals go to. It would be hard to reveiw an instruction manual. Shipping is picked by the customer based on their needs. We sold over 60,000 manuals last year and recieve emails daily asking us if we have a particular manual for a set that their child has lost or destroyed or from a collector who needs them. We can not distinguish between those who need the manauls and those who do not, or even those who are shopping at the last minute for a childs birthday party. If by chance you think you are going to bully us then you are wrong. If you think we are going to call you so that you can spew even more obscenities upon one of our employees then you are wrong. It is very simple, return the order for a refund as explained to you yesterday. Initial Response Summary If you think we are going to call you so that you can spew even more obscenities upon one of our employees then you are wrong. It is very simple, return the order for a refun

I already reversed the charges and told them about it. They are pricks. I finally heard from them this afternoon and they ripped me about how they were going to turn me in to their credit company for non payment. I'm not the only one: http://www.google.com/products/seller?cmi=36027884833472512&q=BrickTrainShop&hl=en&rate=1

Recently I bought from www.BrickTrainShop.com for Legos. I paid 258.00+ for an order of LEGOS only to have only the instructions mailed. When you try to call they give you a recording and on the conformation page it says PLEASE REMEMBER WE HAVE ENTERED INTO OUR HOLIDAY SHOPPING SEASON AND ARE UNABLE TO TAKE PERSONAL PHONE CALLS AT THIS TIME, PLEASE EMAIL US WITH ANY QUESTIONS OR CONCERNS YOU MAY HAVE, ALL EMAILS ARE ANSWERED WITHIN 24 HOURS. Only the INSTRUCTIONS showed up!!!! 250 for Instructions!!!! My kids birthday party was last night. You can imagine my disapointment. This is how the items are worded: Lego City Emergency Set 7892 "Hospital" from 2006 ... ~At BrickTrainShop Something Lego is Always On Sale!!~ Lego City Emergency Set #7892 "Hospital" from 2006 Inspected and Sealed Like New Original Instruction Manuals Will ship in condition received from Lego As with all stored products their may be minor shelf wear/folds/creases... VHTF Descriptions, Videos and Reviews of the Original Set Not Available in the United States! The City Hospital is ready to help! When someone is sick in LEGO City, the staff of the City Hospital jumps into action! With three floors of medical rooms and equipment, a rescue helicopter and EMT truck, there's no emergency they can't handle! Includes doctor, patient and 2 rescue worker minifigures with lots of accessories! Includes rescue helicopter and EMT truck! Hospital has three floors of exam rooms!

Thank you so much! The price was 9.99 and they gave you a 7.00 coupon with that code BUT the shipping was only 1.00 so it still was the same! Thanks so much for that!

Thanks a bunch!

Hummm I don't know either... lol

Im trying to find someone who will make an 11x14 print. I tried Walgreens and Snapfish and they don't. Any ideas?

If anyone has one to give away can you please PM me? I already have Cookies and Cream Blueberry Strawberry Smores Thanks!

Anyone know if I buy dinner plates from the online place, Can I exchange them in store? They have some designs that aren't available online.

I have 7 free week passes Anyone who wants one just let me know!

Hot Dog!!! I also love orange kitties BTW :)

I need new stuff....

I think it's crap that they send out 15 20 and 30. If you're a card holder it shouldn't matter. Send out the 30 to everyone.

Thanks! I'm going to try it now :)

Ok I'm starting to get a little ticked with the search... I want to search computers and I don't need threads from 2004!!! Is there a way to make the current ones come up first????

Hey that's me!!! I tried to search Lego and it brought up all different searches in all different orders. I'll go back and see if I can't find a solution :)

I know I'll get used to it.... But I hate change!

Target had a friskies cat food coupon for 1.50 off a bag and it expires tomorrow. Anyone know how I can get a hold of it? Thanks!

Have you ever thought about adding a sub forum for medical things? :)