To whom it may concern.
Since your split with Amazon, I have purchased two items with you. Within 24 hours both were cancelled.
One being Elmo. I understand its limited stock,I also understand that you could put up a little tiny graphic saying SOLD OUT!
A few nights ago I was reading a deals website I frequent daily. You guys had an incredible deal on a play house and I couldn’t get my credit card out fast enough. Here’s the strange thing. You had MANY good deals going. Some on the outdoor bouncy toys, play houses, slides and on and on. I called your customer service to verify the deal. I even know how many you guys had left in stock. I was told it was a great deal blah blah. The next day I see a new post on the deals site saying that people’s orders were being cancelled due to an incorrect price.Why? Why Do you guys do this? Is it because you know people will buy other things, get suckered in and then you cancel on them? Is this in hopes that they will keep the other items they buy if they do at all?
I don’t care how many disclaimers you have up on your site, this is about right and wrong. I will you tell you right now this site has 16,000 + members. Twice as many lurkers… were talking 50,000 people, who are pretty likely to shop at your site when they see a good deal.
Take those same 50,000 people, screw them over repeatedly and word will spread.
I personally have 5 children. I will never, ever, shop again with you.
Sure I’m just one person.
I am one person with a big mouth who doesn’t like companies with questionable practices.Sure you have money coming in now, its the holidays. Just remember the little people when your revenue is down the tubes in 6 months.
I hope you (Toys R us as a whole) isn’t sitting there wondering why your stores are closing left and right.
The answer is obvious.
