ahh, that's not true. You can't use the points online. You can check on how many points you have online but you can't use them online. The cashier either didn't understand your question or just didn't know From the FAQ section of bordersrewards.com (notice bordersrewards, there's a bordersreward.com which has nothing to do with the actual company) Q: Can I earn or redeem rewards with purchases made at www.borders.com or www.waldenbooks.com? A: Not at this time. Rewards currently can be earned and redeemed only at our physical stores.