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Kohls is a joke

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5 replies to this topic

#1 bargainbailey48  OFFLINE  



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Posted Nov 28, 2016 - 2:44 pm

Kohls has seriously gone down hill in customer service capabilities.  Ordered a 48" 4K TV on Thanksgiving night on a great deal and got $120 in Kohls cash with it.  Been looking for awhile and pulled the trigger.  Received an email from them today saying the order was canceled because it was out of stock.  So, I missed out on all of the great deals on BF and CM because it took them 4 days to realize that they didnt have it in stock.  Pitiful. 

#2 Dylansmommy  OFFLINE  



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Posted Nov 28, 2016 - 4:48 pm

I hate when that happens!  I had a similar experience, although not with Kohls.

#3 Dyva247  OFFLINE  



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Posted Nov 28, 2016 - 5:32 pm

That seems to be the norm for them with BF deals. I don't consider it a done deal until I get the shipped email. Sorry it happened to you.

#4 hannahs_momma  OFFLINE  



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Posted Nov 29, 2016 - 2:43 pm

Same here with a PlayStation 4 but they let me keep kohls cash.

#5 bribri25  OFFLINE  



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Posted Nov 30, 2016 - 9:16 am

I think this was Kohls' first year doing such big doorbusters online. I wonder if this will deter them from next year.  It happens at all the retailers; just usually WM & BestBuy have such an enormous stock, it's much less likely to happen on those sites.  Kohls obviously isn't known for their electronics, but have delved into that realm recently in the past few years.


It's really difficult to bank on that big DB actually getting to you until you've seen it shipped.

#6 Rellim1960  OFFLINE  



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Posted Nov 30, 2016 - 11:06 am

I'd call Kohls CS and ask for a supervisor and state your case. You lost out on a lot and can't get those opportunities back. You are entitled to that Kohls cash and I'm sure they got cancelled orders. Be persistent and stern, you'll get something good out of it.

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