Sears rant

[RmV73]

Yesterday my dh and I went to Sears to buy a patio set. Have been looking for one all summer. They had one in the spring that I liked, but never went and got it, so we went and their it was on sale for $199.00 for 6 chairs and long table. We bought it and went to pick it up and my dh went in and the rec. leader says sorry we don't have anymore in stock...... then he walks away. Dh came out and got me because they were getting the sales clerk to come and see us. He came up and offer us the model they just put together on the floor. My dh says okay, he tells us to wait here and they will bring it up. 45 minutes later I

go in to the store and see it sitting there on a cart in the room. So I go downstairs to the sales clerk and he tells me that they just brought it up. I said okay what are you going to do for me? He says they can't do anything because it fell apart in merchandise p/u and they would give us a $5 off copoun. By this point I am extremely p***ed. because as many of you know merchandise p/u is only 5 minute wait.I put my name in the computer and another loader comes out(now I am pissed) he says it will be right out and he apolozied to me. I told him thank you and that the other guy was rude to my dh and he went and got his manager. Mike the manager came out listen to me and all's he could say was I'm Sorry..... Didn't give me a copoun or anything. I am so mad right now that I want to load the patio set back up and return it. Does anyone know what I should do or who I could call to complain? You would think that they would have a least took 20% off the set for my waiting almost an hour????? Help!!!!!

[noehlp]

I would think that since they gave you the floor model you should have gotten a much better discount than paying 199 for a NEW set, sale price or not! I'd be calling the store manager tomorrow. I would probably also call or email Sears headquarters. I would have been flippin furious! Sorry you had to go through that!

Good luck and let us know how it goes.

[jdrd90]

IMHO Sears sucks! Hope things work out for you.

[RmV73]

I have been pondering the whole thing today and I think I am going to send a email and call the store manager come Monday morning. My dh went back today and bought the umbrella and stand(which they didn't have) and he had no problem.. P/U went as promised 5 minutes or less. I am wondering if they noticed the name or not. I will let you know what the out come is when I hear something...:) Thanks for letting me vent.....