bigshopper Posted December 19, 2007 Share Posted December 19, 2007 I finally got my burr grinder and unroasted beans yesterday, almost 1 month after ordering. The grinder is a joke. If you set it to medium grind, it grinds for about a minute and has less than 2 teaspoons of ground coffee. Customer service was horrible, it took 3 weeks for me to get through on the phone and find out that my beans had been back-ordered. I was told I should have gotten an e-mail about that and I said, "Really". I will NEVER deal with this company again. Horrid customer service, terrible product (grinder) and the beans are from someone else and re-packaged with this company's name. All that I can say positive about the company is that I did get my merchandise, they are not scammers. Just poor quality and worse customer service. Link to comment Share on other sites More sharing options...
CarpeDiem Posted December 19, 2007 Share Posted December 19, 2007 man at first I was reading this thinking damn I just paid $100 for a bur ginder but now not so much sounds like they werent even worth the shipping Link to comment Share on other sites More sharing options...
Jillsky Posted December 19, 2007 Share Posted December 19, 2007 Customer service was horrible, it took 3 weeks for me to get through on the phone and find out that my beans had been back-ordered.That sucks! FYI--I use "Sweet Marias" for my beans. You might want to give them a try? Also, if you go on coffeegeek they'll have some good, reputable companies they can recommend. As I am roasting a batch now (which is now taking about 40 minutes!) I can honestly say this crappy roaster is on it's last leg. Do not use this company folks. Link to comment Share on other sites More sharing options...
bigshopper Posted December 19, 2007 Share Posted December 19, 2007 That sucks! FYI--I use "Sweet Marias" for my beans. You might want to give them a try? Also, if you go on coffeegeek they'll have some good, reputable companies they can recommend. As I am roasting a batch now (which is now taking about 40 minutes!) I can honestly say this crappy roaster is on it's last leg. Do not use this company folks.I am getting a roaster for Christmas. It is under the tree right now. I was going to order from Sweet Marias, but I got these beans and some came with the roaster from Burman, so it will be a while before I need anymore as I am the only one that drinks coffee. I am getting the Nesco 1010, which is an upgrade on the Zach and Dani's model. I am really anxious to get started roasting. Link to comment Share on other sites More sharing options...
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