bigshopper Posted December 19, 2007 Posted December 19, 2007 I finally got my burr grinder and unroasted beans yesterday, almost 1 month after ordering. The grinder is a joke. If you set it to medium grind, it grinds for about a minute and has less than 2 teaspoons of ground coffee. Customer service was horrible, it took 3 weeks for me to get through on the phone and find out that my beans had been back-ordered. I was told I should have gotten an e-mail about that and I said, "Really". I will NEVER deal with this company again. Horrid customer service, terrible product (grinder) and the beans are from someone else and re-packaged with this company's name. All that I can say positive about the company is that I did get my merchandise, they are not scammers. Just poor quality and worse customer service.
CarpeDiem Posted December 19, 2007 Posted December 19, 2007 man at first I was reading this thinking damn I just paid $100 for a bur ginder but now not so much sounds like they werent even worth the shipping
Jillsky Posted December 19, 2007 Posted December 19, 2007 Customer service was horrible, it took 3 weeks for me to get through on the phone and find out that my beans had been back-ordered.That sucks! FYI--I use "Sweet Marias" for my beans. You might want to give them a try? Also, if you go on coffeegeek they'll have some good, reputable companies they can recommend. As I am roasting a batch now (which is now taking about 40 minutes!) I can honestly say this crappy roaster is on it's last leg. Do not use this company folks.
bigshopper Posted December 19, 2007 Posted December 19, 2007 That sucks! FYI--I use "Sweet Marias" for my beans. You might want to give them a try? Also, if you go on coffeegeek they'll have some good, reputable companies they can recommend. As I am roasting a batch now (which is now taking about 40 minutes!) I can honestly say this crappy roaster is on it's last leg. Do not use this company folks.I am getting a roaster for Christmas. It is under the tree right now. I was going to order from Sweet Marias, but I got these beans and some came with the roaster from Burman, so it will be a while before I need anymore as I am the only one that drinks coffee. I am getting the Nesco 1010, which is an upgrade on the Zach and Dani's model. I am really anxious to get started roasting.
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