Toys R Us Exchange Policy - It Stinks!

[noaimhere]

over the summer my son bought a new bike at TRU and the brakes were messed up. Dh could not get them to work - I *think* they kept my reciept when they had it on the clipboard to get the bike. I could not find it in the car or my purse.

 

Well we tried to exchange it for another of the exact same bike. it was clearly brand new but they would not.

[yankeegirl6]

Yep, it's a tough policy.

 

Have you tried taking it to Target? I've returned/exchanged things there before and NEVER had a problem.

 

Really? I'm still mad about the broken tent my sister in law bought my son for Christmas three years ago. She did all her shopping in one trip. She gave her actual receipt and her gift receipt to other people to make returns. Target was sold out of the item I was trying to exchange and wouldn't even give my then five year old a store credit for his broken tent.

[Indy2424]

Unfortunately with so many scams going on many retailers have changed or will be changing policies. Working in retail its unbelievable how short amount of time it takes for someone to lose their receipt. I mean if you have an item 1 day and you already lost the reciepts thats your own fault. We offer to look up reciepts for customers all the time, but customers need to be more careful and responsible themselves other than just relying on these stores to bend over backwards for you. Usually the cashier at customer service is given a policy and told to follow it. Around christmas time I know where I work we are very leniant with christmas gift exchanges until 14 days after Dec 25 then we go back to following our regular policy. If people come in and are nice and are willing to work with you then we usually help them but if people come in acting mad and rude before you even say anything you can forget it because you won't get a return or refund.