wifeymiller Posted January 3, 2007 Share Posted January 3, 2007 I bought the poloroid printer from buy.com on the 15th of December. They said it was shipped, when in fact FedEx never received the package. They said if they sent a replacement I could not get the rebate (WHAT? I STILL don't get that!) but that they could issue me a refund. I'm curious to see how this goes through since I used google checkout. I don't have my hopes set too high, but I had BETTER get my $$$$ back! Link to comment Share on other sites More sharing options...
amyers12345 Posted January 3, 2007 Share Posted January 3, 2007 It is horrible!! I used GCO once, on the hunting blinds that got cancelled in November. They have no communication with the company, so will not refund the money. I had to call Dick's Sporting Goods about a hundred times, and was told that they have an actual google help desk in their office. Funny thing is that it was never staffed. I finally got them to email google, to get the debt resolved. You can only deal with goole through email, which sucks. Also, somehow in the mix up, they got my email address wrong, with a ! instead of a 1, so google couldn't even find my account to credit it. It took me a couple of weeks to get my $ back. and a LOT of time! It wasn't worth saving the money to me. I guess maybe my story is a rarity, but with it being my 1st time using them, I have no confidence. Link to comment Share on other sites More sharing options...
ksj0225 Posted January 3, 2007 Share Posted January 3, 2007 I ordered something through Google at Toys R Us. I'm sure it's going to be a pain. Toys R Us is telling me 7-10, but they aren't mentioning Google at all. Link to comment Share on other sites More sharing options...
wifeymiller Posted January 3, 2007 Author Share Posted January 3, 2007 ugg, this sucks! Link to comment Share on other sites More sharing options...
missyjane Posted January 3, 2007 Share Posted January 3, 2007 Oh boy, GCO definitely has bugs! I ordered through Aero on Black Friday paying with GCO. Aero cancelled a sweatshirt from my order, so I emailed them through GCO and told them to cancel the whole order because I didn't want anything if I would lose the 10 off 30 and pay full price shipping on 1 item. Aero emails me back that they don't handle requests through GCO email so I have to go directly through Aero's website, which they didn't recieve my request in time to cancel the whole order so they shipped it. I received the one shirt, decided to keep it and then found out that GCO charged me for the full amount of the entire order. Needless to say - it has been a mess, I'm still waiting on my refund from early DECEMBER! Link to comment Share on other sites More sharing options...
kamilleon Posted January 3, 2007 Share Posted January 3, 2007 I ordered a camera through Google Checkout @ RitzCamera.com and returned it with no problems whatsover. I am so sorry so many people seem to be having problems. Link to comment Share on other sites More sharing options...
sunnysky24 Posted January 3, 2007 Share Posted January 3, 2007 I ordered something through Google at Toys R Us. I'm sure it's going to be a pain. Toys R Us is telling me 7-10, but they aren't mentioning Google at all. tomorrow will be a month and I still have not gotten my money back. Link to comment Share on other sites More sharing options...
wifeymiller Posted January 3, 2007 Author Share Posted January 3, 2007 great, I filed with the BBB, maybe that will speed it up! Link to comment Share on other sites More sharing options...
Kara1204 Posted January 13, 2007 Share Posted January 13, 2007 I ordered a magazine subscription through Mags$Cheap using Google Check out. I got the $10 off deal and the sub. was $2.97. My CC was charged and Mags sent me a confirmation email 3 times telling me it was processed and sent to the publisher. Then, 2 weeks later, I get my CC bill and see the $2.97 charge and then, a few days later a $2.97 credit!! No explanation from Google or Mags. So, I do not know if I will get the sub. or not??? Big hassle to pursue and since I am not out any money (at least not YET) I will let it drop. I do not need the stress. Link to comment Share on other sites More sharing options...
wifeymiller Posted January 14, 2007 Author Share Posted January 14, 2007 Don't know if the BBB complaint helped, but I did receive my refund! Link to comment Share on other sites More sharing options...
zionlee Posted January 14, 2007 Share Posted January 14, 2007 I waited and waited for an order from Aero. Finally went through google to see what the problem was, nothing... A week later out of frustration I just emailed aero. Within two hours they found the problem (order never shipped) and refunded my money within another 3 hours. Basically don't use google to resolve any problmens, go straight to the retailer. Link to comment Share on other sites More sharing options...
amickeyfan Posted January 14, 2007 Share Posted January 14, 2007 I ordered a Biology textbook for my daughter on Dec 26th thru Textbooksrus & paid via GCO. On Monday Jan 8th, we found out the class had been canceled. I tried for 3 days to contact textbooksrus to get an RA to return the book. The site kept telling me that they found an order number that matched mine, but was not ordered by my email address. I contacted Google & they said I had to deal directly with the site. I had all my emails about the order saved in my Doc's. I went in them, copied & pasted them to emails to textbooksrus so they can see I did indeed order the book. I must have emailed them at least 10 times before they were able to send me an RA to return the book.. then it cost me over $9.00 to send it back! We insured it & did a return recpt request. I didn't want to take any chances that textbooksrus was going to say that they never rec'd it. Now I am wondering, do they credit you back the actual price or the price after the $10. My invoice from textbooksrus doesn't show the $10 off. It would be nice if they did that to re-coop my $9 & change it cost to return it. I am not sure if I would use the GCO again, unless I was 100% sure I know I would not have to return the item.. and pray there was nothing wrong with it where I had to return it.. the 3 days were a night mare.. Link to comment Share on other sites More sharing options...
Nancy102 Posted January 15, 2007 Share Posted January 15, 2007 It stinks Ordered at toysrus using google checkout They charged me $35 shipping Toysrus refunded my order but not the shipping charge and shipping was supposed to be FREE Link to comment Share on other sites More sharing options...
missyjane Posted January 15, 2007 Share Posted January 15, 2007 I'm still waiting for my refund from Black Friday. They issued a partial, then sent me an email saying the balance was on it's way - but I still haven't seen it. I think that I'm going to avoid google checkout altogether from now on. Link to comment Share on other sites More sharing options...
Kara1204 Posted January 16, 2007 Share Posted January 16, 2007 Someone should figure out how to send this entire thread to Google so they can see what the general public thinks of their checkout program.. Link to comment Share on other sites More sharing options...
jw109 Posted January 18, 2007 Share Posted January 18, 2007 Yeah, I'm still waiting for my refund from the beginning of Dec. It's funny because the refund form looks very strict as far as what they want and I never received a true "receipt". All I had was the packing slip (which conveniently was dated 2 days after the offer expired, and an "order confirmation" from buy.com..... (It was for the .99 mouse deal). I bet 10 to 1 that they will not give me the refund - and then I will raise holy hell! Link to comment Share on other sites More sharing options...
amickeyfan Posted January 18, 2007 Share Posted January 18, 2007 I just tried checking on my return to textbooksrus.com & it is still saying that they don't have my order.. they have google as the email, not me. So when I place in my RMA number to set the status.. is says not found. I can't log on with googles email address because I don't have their password.. this entire thing stinks.. at least by paying the $9 to ship it back, they can't say they didn't get it from me.. I have a return rec't request.. as well as insurance on it... Link to comment Share on other sites More sharing options...
harry12345 Posted January 18, 2007 Share Posted January 18, 2007 I bought 4 VSmile games from Toys R US. The games were b1g1 free. So for 4 $19.99 games it came out to $39.98 -$10GCO + $2 taxes=$31.98. TRU then cancelled one game as not in stock. So for 3 games it would come out to the same price. I contacted google checkout telling them I should not have to pay full price for a B1G1 free game that they cancelled and they claimed TRU sent everything and I had to call TRU. I then called TRU and told them the same thing. They said GCO will have to issue a refund and that they will contact them. After 4 days there was no refund. I contacted GCO again and asked them if TRU had contacted them. There was no contact between TRU and GCO. This time the GCO rep said they will check with TRU. Another 3 days and I got an email from GCO saying that TRU had issued a refund. Here is the good part. The item that was cancelled was one of the buy 1 items not a free one. They issued a refund for $11.98(posted to cc 3 days later). So my total for 3 $19.99 VSmile games is now $20.00. Took a while and a few emails/phone calls but very happy in the end. :) Link to comment Share on other sites More sharing options...
ksj0225 Posted January 18, 2007 Share Posted January 18, 2007 So I contacted ToysRUS for the third time today. I order four vsmiles and the box said that there was four in there, when there was only three. NONE were canceled. I got some ill lady today that said b/c the one that I was missing was a free item that I wouldn't get any credit. I told her she was full of it and that the last two reps that I spoke to said I would. I asked to speak to a manager and after 5 minutes the same lady got on the phone and said I would get a credit for 19.99. However, nothing about google was brought up, so we will see what happens. Link to comment Share on other sites More sharing options...
Zgr8t1 Posted January 18, 2007 Share Posted January 18, 2007 harry12345 how can I contact gco? I can't find a number. I had a problem with toys r us also I think they fill there own orders first then gco's orders. I ordered a Jr. Globe Explorer and two other items at 1.89 each that I only really wanted in the first place. I never got the Jr. Globe Explorer but was charged by gco. Tru says they never got that part of my order from gco because it was out of stock. It's in stock now at the same price so I don't know what the problem is with filling my order. I've called 2 times with no results now I just want my money. Link to comment Share on other sites More sharing options...
harry12345 Posted January 18, 2007 Share Posted January 18, 2007 Zgr8t1,All my contacts with GCO were by email(http://checkout.google.com/support/bin/request.py) and they responded within a day. Someone somewhere posted a number for them. If I find it I will post it. The main number for google's headquarters is phone: (650) 253-0000. Not sure if that will help. Link to comment Share on other sites More sharing options...
amickeyfan Posted January 23, 2007 Share Posted January 23, 2007 Update on my refund from Textbooksrus.com thru google.. I rec'd 2 emails tonight, one from Google & one from Textbooksrus...each telling me that my credit card will be credited back! I have been trying since Jan 4th for this refund!!!!! gee wonder if they give interest Link to comment Share on other sites More sharing options...
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