zitoj Posted November 21, 2006 Posted November 21, 2006 . I can't read the small print on the online ad, would someone mind typing this out? Thanks!
H_Hancock Posted November 21, 2006 Posted November 21, 2006 And on the front page in the red box is the overriding dislcaimer that they will NOT price match any Black Friday items or prices. This is the overriding policy that circumvents and replaces their standard policy you see on page 11.
laffnatu Posted November 21, 2006 Posted November 21, 2006 And on the front page in the red box is the overriding dislcaimer that they will NOT price match any Black Friday items or prices. This is the overriding policy that circumvents and replaces their standard policy you see on page 11. Ohhh.. I just called my BB (right before I read this thread) and Customer Service said they would pricematch prior purchases if I bought something earlier this week. Makes me wonder if they have read the Red Box yet. Edit: Nope, she hadn't read the Red Box yet. I just called her again. She checked with the manager and he said they will price match or price adjust anything that is not in the 7 hour ad. She apologized and thanked me for bringing it to her attention. She said she didn't realize that was on the bottom of the ad.
H_Hancock Posted November 21, 2006 Posted November 21, 2006 Ohhh.. I just called my BB (right before I read this thread) and Customer Service said they would pricematch prior purchases if I bought something earlier this week. Makes me wonder if they have read the Red Box yet. Edit: Nope, she hadn't read the Red Box yet. I just called her again. She checked with the manager and he said they will price match or price adjust anything that is not in the 7 hour ad. She apologized and thanked me for bringing it to her attention. She said she didn't realize that was on the bottom of the ad. Not to worry.....Best Buy corporate is emailing all managers at all stores to alert them of this policy. Then, of course, is the question of any BB's customer service counter being open during Friday morning.....most close them to use the counter for checking out laptops and desktops and trying to upsell memory, software, protection plans, etc. I sometimes think the ploy that some BB managers are using in saying they'll price match anything on BF is just that.....a ploy to get you to buy at a higher price. Then, when you go in, they hold up the ad and show the dreaded "Red Box" disclaimer, the corp. email, and say they just became aware of the change in policy on Wednesday.....too late to tell you on the phone. Then, the following sequence happens: Customer: "I want to return XXX item." Manager: "Sure, we'll take it back and refund your card/cash." Customer: "Now, I want to repurchase that unopened item you happen to have back there as it's the only one in the store right now." Manager: "Sorry, we have to check out all returns for missing parts, etc. It'll be restocked on Saturday night or on Sunday.....you can come back and buy it then. Thanks!" Farfetched? Ludicrous? Nope....I wouldn't put it past them to do just that......Best Buy isn't known as the most honorable of businesses. Just peruse last year's postings about the desktops and read how BB packed unwanted software/services on the doorbuster desktops and refused to remove any of it....and doing that essentially doubled the price of the desktop, making it anything of a buy. We got hit with that and it took a month of emails and phone calls to corp. in MN to get any satisfaction.....and it was very little to boot.
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