blessedmama Posted January 2, 2006 Posted January 2, 2006 I got my daughter a portable DVD player for Christmas that she loves. Somehow the lid part that opens for the DVD has come unhinged and we can't get it back on. The machine still works but DD is freaking out about it. I think one of the toddler's tried to open it while she was gone and pulled it up too far. DH cannot fix it either. So will they exchange it do you think or should we just count it as lost and be glad it still works?
Stowasser Posted January 2, 2006 Posted January 2, 2006 Do you have the original receipt and box? If so, most stores will take it back, just say it broke or is defective, don't elaborate too much. Most stores have at least a 30-day return policy. Sometimes you don't need the box, but they would need the UPC code etc. If that doesn't work, the manufacturer will usually help.....
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