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KB Toys didn't deliver by Christmas!


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#1 thechef71  OFFLINE  

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Posted Dec 27, 2005 - 2:53 pm

I ordered a Care Bear Tender Heart Check up bear for my little girl Dec 14th still hasn't arrived even though they promised for Christmas. Did anybody else have problems with KB? It was supposed top be delivered by DHL? Just wondering who to blame as me and family are :curse: They did offer a refund after much complaining. But they won't give it until up to 10 days after it is received back if we ever get it! :mad:

#2 abentley  OFFLINE  

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Posted Dec 27, 2005 - 3:06 pm

I hate DHL. It may be that is the problem. Depending on where you live. Dhl will take 3 days longer than expencted in my state-Ut. It will show "out for delivery" for 3 days. Bad , bad company here in myneighborhood.

#3 jgilbert00  OFFLINE  

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Posted Dec 27, 2005 - 3:09 pm

I had the same problem. It was DHL's fault. I had it out with DHL on the phone. They are not as nice as the commercial looks, thats for sure! I requested my shipping charge back from KB. DHL sucks!

#4 thechef71  OFFLINE  

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Posted Dec 27, 2005 - 3:57 pm

yeah that sounds about right it has been showing scheduled for delivery or out for delivery since Dec 23. I wish they used UPS or FEDEX I oredered something else from Walmart on the 18th and got it the 22nd but that was UPS. They didn't have an option of what company to use next time I will ask.

#5 abentley  OFFLINE  

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Posted Dec 27, 2005 - 4:10 pm

If I could avoid dhl all the time, I most cetainly would. I would get ahold of kb again, and tell them what dhl is doing. If they loose customers over a carrier, they may want to change carriers!!

#6 krissy72  OFFLINE  

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Posted Dec 27, 2005 - 4:19 pm

I also ordered something from kbtoys on the 14th. Took them forever to process. They said they would upgrade shipping at thier cost to get it here on time for Christmas. Just got it today. I blame both kb and dhl. kb took forever to ship and didn't upgrade like they said they would and dhl bought it to Philidelphia then mailed it through usps. That doesn't make sense. Dhl was rude on the phone when I called about it. I couldn't understand thier website, neither could they. I won't order from kb online for Christmas again.

#7 mjmcca  OFFLINE  

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Posted Dec 27, 2005 - 6:46 pm

I will be shocked if KB is still around next year. They have already closed many B&M stores, They way they conducted their holidays sales made me think that they are close to going out of business.

#8 ShopperMom  OFFLINE  

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Posted Dec 27, 2005 - 6:56 pm

Ok, I hate being the dummy, but what is dhl?

#9 mjmcca  OFFLINE  

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Posted Dec 27, 2005 - 7:13 pm

DHL is the name of a delivery service


http://www.dhl.com/splash.html

#10 happyrat  OFFLINE  

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Posted Dec 27, 2005 - 10:35 pm

Dhl used to be Airborne Express. They once took 3 days to ship a hard drive to me from 30 miles away. 3 days. Heck I could have walked there and back on foot and still beat them here.

#11 Melissa  OFFLINE  

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Posted Dec 28, 2005 - 5:03 am

DHL sucks. I had the same experience with their so-called "tracking system" showing 'out for delivery' for about three days.

"My one regret in life is that I am not someone else." ~ Woody Allen





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