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BB is cancelling my mini ipad order from earlier today, WTF?


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15 replies to this topic

#1 xr4ticrew  OFFLINE  

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Posted Nov 27, 2013 - 10:06 am

I purchased the mini ipad deal this AM thru bestbuy.com, got the order and the $100 gift card and I just got an email from them saying the item is not available for pick up now.  I called and was told they dont have anymore in stock at any store or online to ship and I need to re buy it tomorrow. This lady made no sense at all and now I am escalating to a supervisor....



#2 riven3d  OFFLINE  

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Posted Nov 27, 2013 - 10:08 am

we have said over and over again, that they do things like this could happen



#3 dwykle  OFFLINE  

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Posted Nov 27, 2013 - 12:02 pm

And even better, is they cannot cancel my order since the gift card was released (not shipped).  So my money is still on hold until I get the gift card in the mail and take back to the store.



#4 mabennett  OFFLINE  

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Posted Nov 27, 2013 - 1:01 pm

whaaaaaaaaaaaaaaaaa? that's crazy!



#5 Tommysmom  OFFLINE  

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Posted Nov 27, 2013 - 3:42 pm

I was at my Best Buy today picking up something and the poor guy kept having to stop to answer the phone.   All the calls were about cancelled Ipad mini orders, he said they just got way more orders than they could handle - bummer was that they weren't even offering anything extra for the cancellations. 



#6 draconos  OFFLINE  

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Posted Nov 27, 2013 - 4:56 pm

I just talk to someone at customer service and my order has not been cancelled and even if they dont get the inventory in she said that management has allowed the customers to keep the gift card....



#7 jmecherul  OFFLINE  

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Posted Nov 27, 2013 - 7:34 pm

how come they are out of stock tonight, but heck you can re-buy it tomorrow.  what is apple producing millions overnight?  lol  i did not buy any  maybe i should of.



#8 sammeecat  OFFLINE  

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Posted Nov 28, 2013 - 1:20 am

I received the dreaded email that it wasn't available to pick up at the store I chose, but to call the number.  I waited until this morning to call and my order was changed to ship to my home and thankfully, it wasn't cancelled.  (Yet!)  However, the expected arrival date is between December 10-19 -- that's cutting it pretty close!



#9 Deal Grabber  OFFLINE  

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Posted Nov 28, 2013 - 6:13 am

how come they are out of stock tonight, but heck you can re-buy it tomorrow.  what is apple producing millions overnight?  lol  i did not buy any  maybe i should of.

 

Yea i know.BB is famous for this BS move.I noticed last night i could order one but no gift card.Ill be taking my business to WM this year.


Ohhh another day another deal!!!

#10 hack2222  OFFLINE  

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Posted Nov 28, 2013 - 3:22 pm

Never do a store pickup for items on black friday.  As you know that they won't have it.  Please just have it shipped or buy it in person.  It'll save you the headache, as when u purchase it they show they have hundreds in stock, but when you go there it's for tomorrow's sale.  So all are set back for the sale, and they can't override them in store. So it comes up as invalid sale, so that's why I'd assume its been cancelled.



#11 RBWilliams  OFFLINE  

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Posted Nov 30, 2013 - 12:21 pm

I was out of town and did store pickup option.  Got call that wrong item put on hold.  Offering newer model at $350.....WTH!  Said will hold until I get there to speak to manager.  I spent $1000+ there and will probably cancel all.  Poor customer service.



#12 RBWilliams  OFFLINE  

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Posted Nov 30, 2013 - 1:06 pm

Is it still a good deal for newer model with $40 off?



#13 jamieva  OFFLINE  

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Posted Dec 2, 2013 - 8:28 am

I've always chosen to have the item mailed to my house and never had it canceled.  The whole point of shopping online is I don't want to go in the store right?



#14 peppysfireball  OFFLINE  

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Posted Dec 2, 2013 - 12:39 pm

I have never had an item cancelled either. I always do ship to home as it is free.



#15 AndreaInNC  OFFLINE  

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Posted Dec 2, 2013 - 12:45 pm

DD22 thought I was crazy to stand in line at Walmart for 1.5 hours to pay for the mini iPad.  I wanted it in my hands .. 



#16 RBWilliams  OFFLINE  

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Posted Dec 2, 2013 - 5:00 pm

Great news!  Order $299 Ipad mini w/$100 BB gift card.  They called, while I was out of town to say THEY pulled the wrong tablet...etc. etc.  Ok, I went there last night to talk to manager.  After much back and forth, here is what I got.

 

IPAD Mini w/ Retina 16GB (ME276LL/A model, which is newer model from $299 model)  regular $399.99 (discounted $200.00) plus $100 BB giftcard...  I was fully prepared to walk away cause they wanted to give me the newer model in place of $299 model they FAILED to pull properly.  Manager just essentially had them put the $200.00 on a best buy gift card and swipe $100 off toward newer model and left my $100 gift card.  So, I paid $213.99 for the newer model and got my $100 gift card, because they made the error.  So, excited.


Oh, my lesson learned...."NEVER DO STORE PICKUP".  Even when going out of town, just do mail hold.






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