ramona1992 Posted November 30, 2005 Share Posted November 30, 2005 I got the same. Link to comment Share on other sites More sharing options...
Checkster2 Posted November 30, 2005 Share Posted November 30, 2005 Oh man! That really stinks they did that to you guys! I just checked my order status and mine seemed to go through for both that I ordered at the web sale price they originally listed. I'm so sorry for you guys. I would complain to the store and maybe they will give you an extra discount on something? They did that for me in the past. Link to comment Share on other sites More sharing options...
mrn8 Posted November 30, 2005 Share Posted November 30, 2005 Mine has not been cancelled, at this point. Link to comment Share on other sites More sharing options...
sinatra Posted November 30, 2005 Share Posted November 30, 2005 Mine has not been cancelled, at this point.I just checked the web site and it still says that my order is "processing." The e-mail says the order is cancelled. The web site probably has not caught up with the cancellations yet. I would be interested in knowing if anyone actually receives the items at the original low price. Then I probably would complain and see if they send a coupon or something. Link to comment Share on other sites More sharing options...
msomnipotent Posted November 30, 2005 Share Posted November 30, 2005 I haven't received anything from Sears yet to say it was cancelled. I will be very disappointed if they did cancel on me. No nonsense cancelled my order for no reason, though! Link to comment Share on other sites More sharing options...
solenita Posted November 30, 2005 Share Posted November 30, 2005 Mine still says processing, but I got the cancel email. Link to comment Share on other sites More sharing options...
alimfp Posted November 30, 2005 Author Share Posted November 30, 2005 Same here, cancelled. So silly as well because $129 is NOT a sale price!!!! Link to comment Share on other sites More sharing options...
meo Posted December 2, 2005 Share Posted December 2, 2005 I ordered the bike trailer the other day thanks to someone posting it and got this email tonight... Dear , Thank you for your order with sears.com. Unfortunately, your order for the Quick-N-Lite Trailer with sears.com has been cancelled due to an error with the advertised sale price. The cancellation of your order is in accordance with our liability restrictions listed within our terms and conditions on our site. Your account has been credited in the amount of $48.24. The correct sale price for this item is $139.99. If you still wish to purchase this item for the correct sales price, please contact us directly at 1-800-349-4358 for personal assistance in placing a new order. We apologize for any inconvenience this may have caused. Derek C. Sears Customer Care Link to comment Share on other sites More sharing options...
alimfp Posted December 2, 2005 Author Share Posted December 2, 2005 Original thread Yes, most everyones orders were cancelled. When doing such great deals, you take that risk. This happens many times, but occasionally you get that awesome deal that goes through. Don't fret. Link to comment Share on other sites More sharing options...
allen6192 Posted December 2, 2005 Share Posted December 2, 2005 Is there any way we can force them to accept this sale price. I think maybe we could claim false advertising. Link to comment Share on other sites More sharing options...
alimfp Posted December 2, 2005 Author Share Posted December 2, 2005 Is there any way we can force them to accept this sale price. I think maybe we could claim false advertising.Not possible. Read the terms on their site. They state in so many words that they have the right to cancel orders for any reason at all. You agree to this term when you submit your order. Link to comment Share on other sites More sharing options...
meo Posted December 2, 2005 Share Posted December 2, 2005 I couldn't find that part on the site...but I noticed how quick they were to mention it...lol It just seems to me that if your site advertises a sale price, and you order and get a confirmation, they should honor it and suck up the error on their side of the coin, kwim? Ok, so the website was wrong...but screw the customer b/c of it?! Link to comment Share on other sites More sharing options...
msomnipotent Posted December 2, 2005 Share Posted December 2, 2005 I got my cancellation notice just a bit ago. Jerks!! They were pretty blunt about the whole thing. Not even a "so sorry"!!! Link to comment Share on other sites More sharing options...
alimfp Posted December 2, 2005 Author Share Posted December 2, 2005 I couldn't find that part on the site...but I noticed how quick they were to mention it...lol It just seems to me that if your site advertises a sale price, and you order and get a confirmation, they should honor it and suck up the error on their side of the coin, kwim? Ok, so the website was wrong...but screw the customer b/c of it?!I understand, I do. I guess I am used to deals like these being cancelled because I've been doing them for 7-8 years or so. But that's why they have the terms on their site, to cover their behinds. If merchants honored every mistake, some would be out of business by now probably. And since you didn't lose anything (yes, we lost a good deal, but we didn't lose money), then it's not a huge deal to them I don't believe. Yes, a sorry would have been nice at least. Link to comment Share on other sites More sharing options...
meo Posted December 2, 2005 Share Posted December 2, 2005 so this is weird -- two hours ago it said "processing" and now it says "processed" -- all looks normal...wonder if two hours from now it will say "cancelled!!!" -- lol Link to comment Share on other sites More sharing options...
ramona1992 Posted December 3, 2005 Share Posted December 3, 2005 Did anyone get an email saying theirs was shipped? Did you use a Sears card? Link to comment Share on other sites More sharing options...
ramona1992 Posted December 3, 2005 Share Posted December 3, 2005 Thanks! - I couldn't find the original thread. :) Link to comment Share on other sites More sharing options...
alimfp Posted December 3, 2005 Author Share Posted December 3, 2005 No email saying shipped. Yesterday mine said processing on the order status page, today it says processed. Hmm. Link to comment Share on other sites More sharing options...
ShopperMom Posted December 3, 2005 Share Posted December 3, 2005 Just curious why they would cancel some of the orders and process some of them? Link to comment Share on other sites More sharing options...
alimfp Posted December 3, 2005 Author Share Posted December 3, 2005 Some may have gotten through accidentally and they were too late to cancel. Not sure why it happens but it does quite often with hot deals like this. Once they catch it, they seem to cancel as many as they can without a huge hassle. Link to comment Share on other sites More sharing options...
ramona1992 Posted December 3, 2005 Share Posted December 3, 2005 The people I have talked to that got emails saying theirs was shipped paid with a Sears card. I'm wondering if that's the key. That's why I asked. Link to comment Share on other sites More sharing options...
sumertime Posted December 3, 2005 Share Posted December 3, 2005 My bike trailer was here when I got home from work today!! I was so stinking excited. I never received a cancellation email, or a shipped one, but there it was. Now, do I take things a step farther and demand my free shipping? Link to comment Share on other sites More sharing options...
bamaeagle Posted December 3, 2005 Share Posted December 3, 2005 Be careful. I too got a shipping confirmation. It should be here Monday. I called because I was afraid of being charged the 129.They told me to refuse it or eventually when they catch it I will be charged the full price. I am so angry. We are having to do all the work for their two mistakes(wrong price, shipping). After this I will never order from them again. Link to comment Share on other sites More sharing options...
sumertime Posted December 3, 2005 Share Posted December 3, 2005 Be careful. I too got a shipping confirmation. It should be here Monday. I called because I was afraid of being charged the 129.They told me to refuse it or eventually when they catch it I will be charged the full price. I am so angry. We are having to do all the work for their two mistakes(wrong price, shipping). After this I will never order from them again. That stinks!! I just checked my CC online and they charged and credited my account. No one was here to refuse the shipment, so now what? I guess that when they charge the full amount, I'll just go to my CC company and have them deal with it?? Link to comment Share on other sites More sharing options...
sumertime Posted December 3, 2005 Share Posted December 3, 2005 sorry, repeat post Link to comment Share on other sites More sharing options...
bamaeagle Posted December 3, 2005 Share Posted December 3, 2005 They told me if I wasn't there when it was delivered to call and they would arrange pickup. I just don't want to be charged the full price. I don't need it that bad Link to comment Share on other sites More sharing options...
alimfp Posted December 4, 2005 Author Share Posted December 4, 2005 They can't turn around and charge you full price when you AGREED and virtually signed for the $45 (or however much). That is such crap. Sorry but it is and they are full of it. That said, I checked my status and mine now says cancelled. Figures. I find a great use for this and MINE is cancelled. Link to comment Share on other sites More sharing options...
Mara Posted December 4, 2005 Share Posted December 4, 2005 They told me if I wasn't there when it was delivered to call and they would arrange pickup. I just don't want to be charged the full price. I don't need it that badSounds like a bluff. They legally can NOT charge your CC more than you agreed to allow them charge. They can cancel your order and refund your money but one they have billed you and you have recieved the item the transaction is complete and I would call the CC company if they tried to charge more. Glad you got your awsome deal on the stroller Mara Link to comment Share on other sites More sharing options...
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