JuztJenn Posted December 3, 2010 Posted December 3, 2010 Received an email today my entire order was cancelled due to "out-of-stock" (I ordered a few days ago - got in on everything ya"ll ordered except the curling iron). Bummer... :-(
afflictedmuse Posted December 3, 2010 Posted December 3, 2010 (edited) I got this in my inbox today, maybe some of you will get luck as well! Although it looks like I am not getting the blow dryer (which is what I actually wanted) or the glossing polish. Boo! Oh well, I can use the flat iron and curling iron as gifts for people. Ship to Shipment Method ------------------------------------------------------------------------------ Ashley Phoenix, AZ USAUPS Standard Ground Date Shipped: 12/2/10 ------------------------------------------------------------------------------ ItemDescription UnitPrice Qty Total ------------------------------------------------------------------------------ Plugged In Mini Curling Iron 1"$19.99 0 0.00Free Plugged in Mini flat iron curl iron crimper or dryer w/p Plugged In Full Size Appliance -$19.99- Warranty: No Warranty $0.00 0 $0.00 Plugged In Professional Turbo Dryer$29.99 0 0.00 <---- quantity 0, charge 0.00- Warranty: No Warranty $0.00 0 $0.00 Plugged In Purple Plaid Mini Flat Iron$26.99 1 26.99Free Plugged In Mini Flat Iron or Dryer w/ $44.99 purchase -$26.99- Warranty: No Warranty $0.00 0 $0.00 Glossing Polish 1 oz$1.49 0 <-- quantity 0 0.00 <-- no chargeSilk Elements Love Beauty Cosmetic Bag $29.99 0 0.00Free Silk Elements Love Beauty Cosmetic Bag w/p3 Full Size Silk Elements product -$29.99Order Discounts: 25% off your online order-$8.62------------------------------------------------------------------------------Summary of Charges------------------------------------------------------------------------------Order Discounts:$0.00 Shipping &Handling:$0.00 Tax-$0.74 Order Total:-$9.36 Edited December 3, 2010 by afflictedmuse
MandaJo111 Posted December 3, 2010 Posted December 3, 2010 The blow dryer and the glossing polish both show on that shipping notice. Was there something else that said you are not getting them?
afflictedmuse Posted December 3, 2010 Posted December 3, 2010 The forum didn't copy and paste the e-mail in the same format. The quantity and charge for them are both "0" so I assume that means it's not included and I was not billed for it so, free stuff I guess?
MandaJo111 Posted December 3, 2010 Posted December 3, 2010 Oh okay that makes sense. At least you got some of your goodies. :)
nancydrew Posted December 3, 2010 Posted December 3, 2010 (edited) Yours is showing the same as mine. Only getting the flat iron and they owe you almost $10 the way the codes worked out. Anyone get their money refunded yet? ETA- Just spoke to a very nice lady at Sally's. She said that they received over 12,000 orders for these codes from Friday to Monday and the system sorta went haywire. She told me my full payment was being refunded and that what had been shipped to me (the flat iron) was completely free and mine to keep. Edited December 3, 2010 by nancydrew
MandaJo111 Posted December 3, 2010 Posted December 3, 2010 Yours is showing the same as mine. Only getting the flat iron and they owe you almost $10 the way the codes worked out. Anyone get their money refunded yet? ETA- Just spoke to a very nice lady at Sally's. She said that they received over 12,000 orders for these codes from Friday to Monday and the system sorta went haywire. She told me my full payment was being refunded and that what had been shipped to me (the flat iron) was completely free and mine to keep.Wow that is awesome. Sally's has always been great about honoring things. My mom has been a manager for years with them (they want her to go district manager but she wants to keep at store level).
richmond282 Posted December 4, 2010 Posted December 4, 2010 I got this in my inbox today, maybe some of you will get luck as well! Although it looks like I am not getting the blow dryer (which is what I actually wanted) or the glossing polish. Boo! Oh well, I can use the flat iron and curling iron as gifts for people. Ship to Shipment Method ------------------------------------------------------------------------------ Ashley Phoenix, AZ USAUPS Standard Ground Date Shipped: 12/2/10 ------------------------------------------------------------------------------ ItemDescription UnitPrice Qty Total ------------------------------------------------------------------------------ Plugged In Mini Curling Iron 1"$19.99 0 0.00Free Plugged in Mini flat iron curl iron crimper or dryer w/p Plugged In Full Size Appliance -$19.99- Warranty: No Warranty $0.00 0 $0.00 Plugged In Professional Turbo Dryer$29.99 0 0.00 <---- quantity 0, charge 0.00- Warranty: No Warranty $0.00 0 $0.00 Plugged In Purple Plaid Mini Flat Iron$26.99 1 26.99Free Plugged In Mini Flat Iron or Dryer w/ $44.99 purchase -$26.99- Warranty: No Warranty $0.00 0 $0.00 Glossing Polish 1 oz$1.49 0 <-- quantity 0 0.00 <-- no chargeSilk Elements Love Beauty Cosmetic Bag $29.99 0 0.00Free Silk Elements Love Beauty Cosmetic Bag w/p3 Full Size Silk Elements product -$29.99Order Discounts: 25% off your online order-$8.62------------------------------------------------------------------------------Summary of Charges------------------------------------------------------------------------------Order Discounts:$0.00 Shipping &Handling:$0.00 Tax-$0.74 Order Total:-$9.36 when did you place your order? I can't see mine since I didn't register. I haven't gotten any emails from them at all other than the original confirmation email. Just trying to figure out whether my stuff is coming or not.
afflictedmuse Posted December 4, 2010 Posted December 4, 2010 I didn't register either, that was sent to me in my e-mail.
Kayshar13 Posted December 4, 2010 Posted December 4, 2010 i finally got a shipment email but looks like im not getting the flat iron it shows 0 its the main thing i wanted for my daughter... how can they get away with just shipping certain things!?! I dont get it but hopefully it will be there... im not holding my breathe Plugged In Professional Turbo Dryer $29.99 1 29.99 Plugged In Mini Curling Iron 1" $19.99 1 19.99 Free Plugged in Mini flat iron curl iron crimper or dryer w/p Plugged In Full Size Appliance -$19.99 Plugged In Blue Plaid Mini Iron $26.99 0 0.00 Free Plugged In Mini Flat Iron or Dryer w/ $44.99 purchase -$26.99 Glossing Polish 1 oz $1.49 3 4.47 Silk Elements Love Beauty Cosmetic Bag $29.99 1 29.99 Free Silk Elements Love Beauty Cosmetic Bag w/p3 Full Size Silk Elements product -$29.99 Order Discounts: 25% off your online order -$8.62 Summary of Charges ------------------------------------------------------------------------------ Order Discounts: $34.46 Shipping & Handling: $0.00 Tax $1.81 Order Total: $27.65
pfourd Posted December 4, 2010 Posted December 4, 2010 I just got a confirmation email that my order had been shipped. Everything was shipped except for the plaid mini flat iron...I was looking on their sight and they had a few other different mini flat irons that were actually cheaper than the free one that we were supposed to get. I really wish they would have substituted one of those....but oh well's I got everything else..
kkpt Posted December 4, 2010 Posted December 4, 2010 Glad you guys are getting your orders or at least most of your orders. I got an order cancellation e-mail this morning - they cancelled everything ~ Kim
bargaingal2 Posted December 4, 2010 Posted December 4, 2010 Got an email saying they were canceling the flat iron so I just asked them to cancel everything
simplydivine Posted December 4, 2010 Author Posted December 4, 2010 My entire order was canceled too. Congrats to those who did receive their shipment notice!!! ItemDescription UnitPrice Qty Total ------------------------------------------------------------------------------ Plugged In Mini Curling Iron 1" $19.99 Free Plugged in Mini flat iron curl iron crimper or dryer w/p Plugged In Full Size Appliance -$19.99 - Warranty: No Warranty $0.00 0 $0.00 Plugged In Professional Turbo Dryer $29.99 - Warranty: No Warranty $0.00 0 $0.00 Plugged In Blue Plaid Mini Iron $26.99 Free Plugged In Mini -$26.99 - Warranty: No Warranty $0.00 0 $0.00 Glossing Polish 1 oz $1.49 Silk Elements Love Beauty Cosmetic Bag $29.99 Free Silk Elements Love Beauty Bag -$29.99 Order Discounts: 25% off your online order -$8.62 ------------------------------------------------------------------------------Summary of Charges------------------------------------------------------------------------------Order Discounts: $0.00 Shipping &Handling: $0.00 Tax $0.00 Order Total: $0.00 ------------------------------------------------------------------------------ORDER COMMENTS------------------------------------------------------------------------------WE REGRET THESE ITEMS ARE OUTOF STOCK ORDER CANCELED
hsutyak Posted December 4, 2010 Posted December 4, 2010 Got my email last night. I am getting everything except the mini flat iron. That's cool with me!
richmond282 Posted December 4, 2010 Posted December 4, 2010 I still haven't heard one way or another. me either. I'm wondering when you all ordered. It would give me an idea as to whether items were already out of stock when I ordered or not.
Ferg1221 Posted December 4, 2010 Posted December 4, 2010 I`m in need of 3 of these products from Sallys. http://www.sallybeauty.com/Powder-Li...cgid=Hair05-04Is there a coupon code or any discount I can get on a purchase like this. Or is there a product that works just as well that is cheaper. We bleach the boys swim team every year and we`re looking for a cheaper price. Thanks.
hsutyak Posted December 4, 2010 Posted December 4, 2010 I ordered 11/30 and got my email confirmation last night 12/3. Hope that helps.
j2wice Posted December 4, 2010 Posted December 4, 2010 me either. I'm wondering when you all ordered. It would give me an idea as to whether items were already out of stock when I ordered or not. I ordered 4:00pm on 11-30-10 and got my cancellation last night at 11:48
simplydivine Posted December 4, 2010 Author Posted December 4, 2010 I ordered 11/28 at 8:20pm, a few minutes before I posted the codes. Go figure!!! LOL!!
purplegop Posted December 4, 2010 Posted December 4, 2010 I ordered at 7:55pm on 11-30 and received an e-mail yesterday at 4:28 stating that the mini flat iron was out of stock. I didn't cancel my order since it is still a good deal and they gave me a $10 off $15 coupon code towards a future purchase.
tdanette Posted December 4, 2010 Posted December 4, 2010 (edited) Order Date: 11/29/10 5:15:19 am ETA I'm going to assume mine was canceled since the charge no longer shows on my account. It'll be a nice surprise if it does go through, I'll just make other plans just in case. Edited December 4, 2010 by tdanette
madi5 Posted December 4, 2010 Posted December 4, 2010 Got my confirmation. They are shipping everything but the flat iron. Still a good deal.
Jen8112 Posted December 4, 2010 Posted December 4, 2010 Got an email saying they were canceling the flat iron so I just asked them to cancel everything Me too. Not a good deal for me without the flat-iron. Did they respond to you yet?
simplydivine Posted December 4, 2010 Author Posted December 4, 2010 In Response to an email I sent: Good Afternoon, I would like to know if you could give me an estimate as to when my order will be shipped. Just planning gift giving and was wondering if the items would be delivered in time for Christmas presents or New Years gifts. Thank you for your time. Kind Regards, Janie Hello Janie, Thank you for contacting us. We apologize for the delay in responding to your inquiry. Due to an overwhelming number of orders placed during the Thanksgiving shopping weekend, a lot of our stock was temporarily depleted. Your order was cancelled because we did not have enough product to fulfill your order at the time it was being processed and shipped by our warehouse. Unfortunately, our system does not perform backorders, as we have a limited time during which our pre-authorization of your credit card is valid. We sincerely apologize for the inconvenience. We would like to offer you the attached coupon good for 20% off any purchase (excluding equipment). This coupon is good for in store purchases or on line purchases through 12/31/2010. Please accept this as a token of our sincere apologies, and we hope that you will allow us the chance to serve you again in the future Sincerely, Sally Beauty Supply LLC
bargaingal2 Posted December 4, 2010 Posted December 4, 2010 Me too. Not a good deal for me without the flat-iron. Did they respond to you yet?Yes they emailed the cancellation now I have to make sure the credit my account I don't know if they charged yet
MandaJo111 Posted December 4, 2010 Posted December 4, 2010 (edited) Nevermind -- I responded to the new thread ferg :) Edited December 4, 2010 by MandaJo111
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now