Party City-problems

[joshsmommy642]

Okay so I ordered a halloween costume for my son as well as some treats about 2 weeks before halloween. They were running a special where if you spent a certain amount you would get a free shutterfly book.So I made sure I ordered enough, got my package in the mail and it listed a free shutterfly on the order form.You have to go online and enter the transaction number to claim the book..well I only have a order number and it didnt work. So I have sat on hold multiple times and never spoke to a real person, as well as emailed and left messages at the corporate office. Nobody has returned anything to me. I even contact shutterfly and they said they would refer it to someone else but I havent heard anything else. I dont know what to do?

[ISU ME]

Found this on their website, HTH!

 

How do I get my free photo book?

Visit the home page of PartyCity.com/Shutterfly and complete the easy registration. After registration is complete and the request is submitted, receipt validation will occur within 2 to 5 days and your code will be delivered to the supplied email address during registration.

[joshsmommy642]

Yeah thats what I tried. But the only number I have since it was an online number is the order number and it says that its not long enough

[ISU ME]

It also says this, maybe check your spam folder in your email.

 

ONLINE PURCHASES

 

A free Shutterfly photo book will automatically appear in your shopping cart when you make a qualifying PartyCity.com purchase between the dates of 9/20/10 and 10/31/10. Cart must contain a purchase of $35 or more and include a Halloween costume. You will receive your Shutterfly claim code with instructions for redemption in a separate email from PartyCity.com 2-3 business days after placing your order.

[joshsmommy642]

I finally talk to someone today at their customer service and she claimed they sent it, but I went back and checked but it never came. So she said she would connect me to customer service which I thought she already was, and when she tried she said oh they must be busy they are not answering. So she said I will put in a urgent message for them to email it to you again..still havent heard anything... round and round we go

[lelee24]

Start using the words "Better Business Bureau" and "Posting on Twitter, FAcebook, etc." I did this with a company I had issues with and couldn't make contact. Suddenly without any conversation or correspondence they refunded everything. Don't know what it was but something I said worked when I included those words. BTW, I did go online to the BBB and report my problem, so maybe they made contact.