Oh no - I'd call again & get a supervisor, seems like they should be able to make it right. I just added to cart (earrings & warranty) used code 2SAVNOW for 25% off, earrings came to $87.49 +40. lifetime jewelry care plan + 8.95 ship = $136.44 (personally I'd skip the $40 warranty & just get the $87.49 earrings, seems like a great deal!) danggit, I hope it works out for you!