I ordered the Sony home theater system and the digital photo keychain along with some towels a few minutes after 5 am on Black Friday. I went to Sears shortly after that and purchased some other items, but didn't bother looking for the things I just ordered. Why would I? When I came back from shopping I still hadn't received a confirmation email so I called customer service. I was told the system was down and they couldn't check on it. I kept trying to call back, but wasn't able to talk to anyone until the next day because it kept saying all circuits were busy. That rep told me my order was there and I should receive a confirmation email by the end of the night. Needless to say, I never received the email and called again on Sunday and was told it looked my order was not going to go through, but I could place another order. I told her the price on the home theater system was only offered in the early bird special and she said they would give it to me at the price before the rebate, she wasn't sure she could do anything about the rebate, but everything but the towels that I ordered were out of stock so basically I was out of luck. I talked to a supervisor and asked for something of comperable value at the same price and she wouldn't do that, but she would give me a 5% off another purchase. What a great deal! Like that even comes close to the price I would have gotten had my order gone through! They have lost me as a customer.