Actually, maybe I'm being dense, but it's not so clear to me. Are they saying that they can't issue it for more than 30 days from shipping or purchase? Or are they saying that it was shipped 30 days after the date of purchase? (obviously, I'm being flippant, but that's what it looks like they're saying to me...I would think that they would put more emphasis on grammatical skills for someone typing up CS emails.) It worth a call to at least point out how cryptic their email is. Just be prepared to be on the phone for awhile.