I have had my Keurig for 4 years now. I am on my scond one, a bigger one since my son stole the other one. He and his roommates love it especially now that it has gotten colder, the make hot choclate, coffee and it has saved them alot of money not having to stop at the fancy coffee stores every morning on the way to class. I love mine, when we have company everyone gets a choice and variety of coffee, teas, and chocolate. On the hot chocolate cups shake them a little bit before putting them in the brewer the chocolate tends to settle.