I am also furious with dell right now. I purchased some controllers for the wii over 2 weeks ago and still have not gotten a confirmation. I also ordered the zune from Dell and received a confirmation tonight saying shipping date of 12/26. No live operators are available and I have been on hold for 39 minutes and still holding. I wish they would have told me it would be after christmas before delivery, site said 1-2 day turnaround. They just disconnected me. Now I am really mad.