mrvegasd

Just to clarify - I did nothing out of the ordinary. The website did not say it was available only in-store. Normal transaction and confirmation - until the cancelation came at 8:53 am - over 12 hours later.

Here's my response - doubt it will do any good. Does anybody have any suggestions as to who I should contact? This is not aceptable. If it was in store only, why was I able to order it online? If Best Buy made a mistake by putting it online, then they should honor the sale - especially since Best Buy emailed me a confirmation of the sale. I passed up other great camera deals because I was under the impression that a confirmed order is just that - a confirmed order and an obligation to provide the product. To cancel it the following day and basically just say sorry is unbelievably poor customer service. I would appreciate a response and I would like a contact name and number of the customer service supervisor. Thank you,

Here is yet another email response from Best Buy: Dan, Thank you for contacting Best Buy about BBY01-98406xxxxxx. I'm Mary with Customer Care. We understand your frustration that your order was cancelled. We apologize again this was for instores only and not online. We regret we are unable to honor you a compariable product at the same savings. Thank you for sharing your comments with Best Buy. Please do not hesitate to contact us with additional questions or concerns. Best Wishes from Best Buy, Mary and the Customer Care Team

I just received this form letter response. Thank you for contacting Best Buy about BBY01-9840xxxxxx. I'm Mary with Customer Care. We regret to inform you that the Kodak-EasyShare 5.0-Megapixel Zoom Digital Camera-C360 was cancelled due to this item was for instore purchases only. We apologize for any inconvenience this has caused. We look forward to your next visit to one of our stores or to BestBuy.com. Please do not hesitate to contact us with additional questions or concerns. Best Wishes from Best Buy, Mary and the Customer Care Team

Last night (Thanksgiving) I was able to order the Kodak C360 online for $129.99. I received an order confirmation and an email confirmation stating the camera would be shipped between 11/30 and 12/2. As a result I didn't purchase one while at the store this morning. At 9am this morning I received an email saying my order has been canceled because they were out of stock!!!!!!!!! After talking to a so-called customer service rep, I was told that it was a system error and there was nothing they could do even though I had received confirmations!!!! The rep said he'll forward the complaint to the next level and I should get an email in a couple of days. What a joke! If it was not meant to be ordered online, they should have made sure you couldn't order it - don't send an email the next day - especially after all the other good camera deals from other retailers are all gone! Extremely disappointed in Best Buy.

This was not a "Cease and Desist" ORDER - it was a threatening letter from a corporate attorney. Appears unenforceable, doubt they would be able to properly serve this site if they tried to go forward in an actual court of law, unlikely a judge would issue an injunction, damages - what damages? Ridiculous.