WENT TO TOYS R US TODAY TO EXCHANGE A TMX COOKIE MONSTER [THAT DID NOT WORK - MAYBE IT WAS DEAD BATTERIES, BUT DIDNT WANT TO OPEN THE PACKAGE SINCE IT WAS A PRESENT] FOR ONE THAT WORKED. THE LADY AT THE EXCHANGE DESK SAID DO YOU HAVE A RECEIPT AND I TOLD HER I DIDN'T... IT WAS A GIFT. SHE SAID NO RECEIPT - NO EXCHANGE. I WORKED IN RETAIL THE LAST 11 YEARS & UNDERSTAND YOU WOULD NEED A RECEIPT FOR WANTING SOME TYPE OF REFUND BUT ALL I WANTED TO DO WAS EXCHANGE THIS ITEM FOR AN EXACT SAME ITEM - A "WORKING" COOKIE MONSTER TMX FRIEND.
SHE WAS A GROUCH!!!
MAN, HOPE SHE IS NOT LIKE THAT ONCE THE HOLIDAY SEASON REALLY HITS THEM!