Yesterday evening (11.17.2018), Samsung's own Preview Ad stated that when you purchase a Galaxy S9+ you would receive a free wireless headphone, free wireless fast charger, a free Dex cable, and a free rugged protective case with the purchase, a $300 value. Today, none of these items appear when you try to make the purchase. I have been on "Chat" with Samsung's customer service (all in India) and they keep saying they are sending me to the promotions department, but I have waited over an hour and it feels like I'm just floating untethered through cyberspace. Does anyone know why the offer is not appearing, as the ad stated that it would?