Dear tjarena
I am sorry to hear about the problems that you are experiencing with Sears repair service. My name is David and I work for the Sears Cares executive team and we want you to know that we are here for assistance. At your convenience please contact my office via email at searscares at searshc . com so we can assist you in resolving this issue. Please provide a contact and the phone number the refrigerator was purchased under (if different than the contact) and we will call you at your convenience. In addition please include your screen name (tjarena) in your email so we can reference to your posting.
Thank you,
David V.
Senior Case Manager
Sears Cares
