@racerfan I would be printing out the online FAQs from BestBuys website and paying the manager another visit http://www.bestbuy.com/site/Global/regularCat%3Apcmcat259100050010/pcmcat259100050010.c?id=pcmcat259100050010 How many tickets can each customer get? •Each customer is eligible to receive one ticket per applicable item. If a customer wants to purchase 10 different items, then he or she is eligible to receive one ticket (if applicable) for each of those 10 items. •All customers in line are eligible to receive a ticket based on ticket availability. •Customers are not required to be an adult (age 18 or older) in order to receive a ticket.