Hi, I didn't have time to read the whole thread but I will tell you I ordered from them last year. A custom Mike Bibby hoodie for my daughter. It did at that time clearly state that it would take X number of days longer due to the customizing. When I received the hoodie, there was a ink mark about 1 inch long on the back. I called them and they sent me another hoodie and let me keep the first one. They were very professional when I used them. I do know that if you order pretty much anything custom, it will take more time. Sorry.