This is not true. I don't know what number you called try either 1-800-591-3869 or 1-800-440-0680. You should call the store in the morning and ask for either an LOD or the ESTL,don't settle for someone at guest service. They can hold items that are paid for longer. It is only 24 hour hold on items you want to pick up to buy. Also you can try talking to some in charge of security. Good luck. Target usually is more resonable than this incounter you had.