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jw109

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Posts posted by jw109

  1. To start with, I was in no way rude. I called Best Buy at 8:31. I got an operator who transferred me to "computers". This was after I explained what I wanted to do. Approx 30 min goes by on hold, I was routed back to the operator, who doesn't understand why that happened but has been seeing it over the last 2 days. Off to computers again. Waited yet another 30 minutes and I get ANOTHER operator. This time, she transfers me to someone directly and waits on the line. He tries to help me, puts me on hold and guess what?? In about 10 more minutes of hold, I get ANOTHER operator. This one transfers me to someone else to help me. This lady was very nice, and I was nice to her. What is unreasonable about my request? I wasn't blaming Best Buy for the item being on backorder. I simply asked to transfer my payment ($100 in gift card and the other 115 in paypal) to another item that was NOT back ordered. How is that unreasonable? The ONLY person I was rude to in this entire almost 3 hour waste of my time, was Pat, the Supervisor and that is only because she was completely off of her rocker with rudeness. She already anticipated me being stubborn because I told the sales rep that I would not hang up until this was resolved. And..she absolutely refused to transfer me to a manager.. I wish I had thought of asking for corporate info.

     

    So, if anybody else thinks I was unreasonable in my request, please share the reasons why so that I can see another point of view so I won't be so darned angry.

     

    Thanks!

  2. I tried to find information to E-mail corporate but the only address I come up with is : info@bestbuy.com. I'm telling you, the supervisor PAT, was so rude. First, the poor CS rep had to keep me on the line while she messaged the supervisor back and forth for such a long time, instead of the supervisor taking the call. I felt bad for the rep because it wasn't her fault. AND..when I told Pat (who was about 120 years old) that I wanted to talk to her manager, she told me NO. WTF?! NO, really?? UGGHH!!
  3. So, I placed an order from them on 11/19 and estimated arrival date to store was 11/25. Order still showing in process... and the customer service rep says it's on backorder. First, I should note that for this tablet, I used a $100 gift card toward the balance, and the rest came out of my PayPal account on 11/21. So, I call today to ask that the money I paid (between gift card and paypay) be applied toward another tablet and this one canceled. I threw away the gift card too btw! So, they say they can't transfer the payment and that If I canceled this one, they would have to mail me a new gift card FOR SECURITY PURPOSES!! I said, that doesn't make sense. By the time I get the new gift card in the mail, the sale price for the other one won't be valid. They say they are unable to look up the gift card number (that I used on the tablet)..?? What?! So..transfer my payment to the new order and cancel the other one (like an exchange). Their system isn't capable of doing that, they said! What?! Am I talking to BEST BUY or a Mom and Pop shop? I was on the phone from 8:31 - 11:17 with no resolution being transferred from one idiot to another. It took almost 1 hour to get the good for nothing supervisor on the phone who was rude as heck!

     

    So, I will never ever as long as I live give them my business again!

  4. I apologize if I am asking a question that has already been answered. I am trying to figure out the difference between the IPad's and the Droid tablets. To me, they seem very similar but the prices are so far off I think I'm missing something. I'm looking to e-mail, surf the internet, play games, watch movies, etc...

    If there is a comparison, can you please give me the link so I can have my question answered.

     

    Thank you very much!

    Jen

  5. I was in the same boat as some of you....I received my entire order except for the flat iron (which is the one thing I really wanted!) and was charged 25.xx

    I e-mailed and nobody got back to me so I called them today. The short story is they are going to send me a mini flat iron (black diamond). They don't have any more of the plaid ones but they are going to substitute some of the orders. So, if I were you, I would call them again tomorrow and tell them you heard they were doing this and see if you can get them to ship whatever you are missing out to you. I'm glad I called because she said they are sending some out but don't have enough to fill everyone's order so mine was done since I called.

     

    Sometimes the squeaky wheel gets the grease....that I'm really starting to figure out!! :)

  6. i dont know why but the coupon still wont work for me and its charging me MORE then the price listed heres what it looks lol

     

    These items will be available for pick up in 4 to 7 business days

    Product Description *Status Price Qty You Save Total Remove

    Paper Jamz Hot Rod Guitar

    Item# FC655-2407B

    Color: Multi

     

    Sale $14.99

    Original $39.99

    In Stock $39.99 Savings

    Promotion

    ($20.00)

    ($4.00)

    $15.99

     

     

     

     

    Please use this area for any

    Special ordering instructions:

     

     

     

    Promotion:

    4RELVES

    Total Savings: ($24.00)

     

    Subtotal: $15.99

    Shipping & Handling: $0.00

    Tax: $1.12

     

    Order Total:

     

     

    $17.11

     

    Im baffled

    Dumb question, but are you using all caps when you put in the code? It may be case sensitive.

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