[kodak gallery]

My suggestions: if you used a CC then use the CC company to dispute it. Let them do the legwork. If not then I would call Kodak (rather than email) and ask to speak to a supervisior or manager and let them know the credit is not going to work. You want a refund and that's it.

Unfortunately, Kodak does not appear to have any living, breathing people manning their telephones -- everything is automated. I finally got them to issue a refund, but here is the kicker. I paid $15.12 for the entire order and they only credited my account for $13.63 -- they expect me to cover the postage!!!!!

[kodak gallery]

I ordered Christmas cards to be delivered to my local CVS. They still have not arrived and despite at least 20 email exchanges stating I do not want a credit - I want a refund, they issued me a credit. Has anyone ever gotten a refund from them or am I doomed to order something (that probably won't arrive either)?