We had a heck of a time today at TRU as well. We went in for the Little Tikes Cozy Coupe. It was $39.99 but if you bought it, you got the Little Tikes Electric Sounds Gas Pumper free, which made it a good deal. We had thought about purchasing the gas pumper with the coupe, so when I saw this deal, I figured we couldn't pass it up. The kids where we live love to pretend to fill up, so we figured it would be fun for them to have.
First of all we get there, and they don't have any of the "girly" cozy coupes out, which is what we wanted because a neighbor has the "boy" one and we figured they wouldn't get mixed up this way. We FINALLY managed to hunt down a TRU employee and ask him if they have any. He goes and looks and eventually brings one out. We ask where the free gas pumper is and he says he will have to go look. After what seemed like forever, he finally comes back and says they are still looking for it. Eventually he comes back after even longer and says "the computer says we have 8, but we can't find them". I guess I could call another store or you could come back later. The deal is while supplies last, no rain checks. We tell him to call another store. We have now been in the store for an hour. We waited some more for him to call another store, and finally asked what was up because we were sick of waiting. He says "Oh, I found someone who knows where they are, we'll be bringing one out for you."
We did finally get it, but only after waiting for over an hour. I think they were hoping we would just give up and buy the coupe without it. My thought was, the deal was only good with the free pumper, because the coupe wasn't on sale.
We also saw that they had very limited quantities of toys they had advertised for good deals. If they are going to have their "biggest sale of the year", they need to be ready. They need to have supplies, and they need to have them out where you can find them.
This is why we don't shop at TRU much, and probably why they have been in financial trouble.
