i007386

Actually, they did. Leticia in Richmond VA told me I would have to use the phone order option starting at 12:01am, Cathy in Richmond VA told me that the system was still updating at 12:35am and I would be able to order in about 30 minutes. Ken in Manilla told me at 1:14am that they had been selling them but had sold out. I called back to verify that and Sheila in Manilla told me that the system update had prevented them from selling them and I should call back at 6am. Mel in Manilla told me it was again sold out at 5:48am and offered the Toshiba instead before the call dropped, Alex in Manilla started the order process and then told me they were sold out again at 6:14am. A good number of other reps kept telling me that I would be able to order it online once the system update completed, but I had already been told that would not happen and I would have to order via phone.

I have been told that the $299 laptop is sold out, not offered online, and still being updated in their systems. I have been unable to get the same answer twice from anyone in the Manilla call center. The last rep was able to transfer me to a new recording, as of 6:35am CDT, that states the phone center cannot assist with the $299 laptop. I did get several reps try to upgrade me to a more expensive laptop, but none would permit me to speak to a supervisor and always hung up on me when I asked for one. I did get one rep to tell me that he is required to tell me that it is an in store special, but that it was sold out before the sale started and that there are almost none in the system at any of the store locations. I don't know how reliable this information is, since no two of the other reps told me the same story other that they were sold out online by 4:29am CDT.