On BF I purchased 2 laptops from CC and also paid for PC set-up/installations. The cashier told me to see one of the Firedog Associates to get a Work Order started for the PC set-up/installations. I received a Work Order form and the Associate told me that they will keep the software (that came free with the purchase) to install in the laptops and they couldn't do it that day because it was so hectic, which I understood. He told me that they would call me in a couple of days once the laptops had been set up (remind you that I NEVER touched the laptops nor seen them other than the pictures in the circular). My Work Order form said the promise date was 11/30/07, so I waited until yesterday (12/1/07) since I hadn't received a call from CC so I called them. I was told that their records show that my laptops had been pick up on the same day I purchased them. I'M FURIOUS!!! I keep getting the run around, being passed on from one person to another all saying they are looking into this situation. I called this morning just to be told that all the managers are busy, so i can leave my name/number and someone will call me back or I can call back. I did call right back and spoke with someone who said they were aware of my situation and he would call me back within 15 minutes. I told one of managers that either their employees are stealing or someone made a big mistake with this order. Unfortunately, this CC is about an hour away from my house. The only reason I went to this one for BF was because we stayed the night over my Aunts on T-Day. Otherwise I would go to the store in person, which I may end up doing if nothing is done today.
Any suggestions??? I do have my receipt AND my service Work Order form.