It's ok. My issue is not from what you posted, although it is the same item. I got it from an email they sent. I posted for anyone else that may have a problem. I do have to say... they stink royally though. I will never buy anything there again. The lady at Machspeed assured me a resolution would be reached by the close of business today. It hasn't. I will be calling them first thing Monday. If they can't fix it while I'm on the phone, I will be calling eCost. I've never had a problem ever getting a rebate back. I follow the instructions to a t. Yet, for some reason this one was denied because of missing UPC and rebate sticker.