Stinks about your all problems at the Shack. I was first in line at mine (After going to Sears for Tools) Got there just after 5 (Since Sears at my strip outlet is 2 stores down lol) Didnt have a problem personally. at least I won't if my Fiancee doesn't find out how much I spent. during hour waiting I looked in window over and over figuring out my plot for getting everything I wanted. Ended up getting the Targus Card reader, sony headphones, Koss headphones, Star wars Lightsaber Key chains, Metal Detector, External HDD, Some pliers, Flashlight Thingy, Tripod, Was original going to get the Tom Tom but bought it at CC Bf online for $10 less. My only complaint was no Hand carts are anything So I had to carry that around myself while getting new stuff. And best part was guy trying to sell me a Warranty on everything. I mean everything, for example the $5 Sony head phones he asked if I wanted a $5.99 1 year Warranty on those. I laughed and walked away.