I had a great experience at BB today. I had purchased several items last week before I realized the customer service would not open until noon. So I chalked it up to bad luck ... and figured I didn't REALLY need those things anyway. Went to Penneys and a couple of other stores just before noon then went to BB about 1:30 to simply return the items I bought last week for a refund. The manager saw me bringing in this huge cart of merchandise and asked why I was returning the stuff.
I told him the exact truth ... and he said, "That's OK ... I'll match the prices for you anyway." I've always loved BB and buy a ton of stuff there. Their employees are always informed and polite. But this store is in a college town and most employees are probably hard working students. Guess it just depends on the store where you live.
