mskanga

Their response today from the executive offices was that they were still looking for stock for me. They could not pull store stock because their computer system does not allow them to do that. When I asked about a substitution or raincheck I was told they do not give any. End result is the complaint is going out to the AG's office and let them deal with the complaint , if we do not report this , nothing will be done and they will continue to screw people over and over.

Beth I did the same exact thing except I did not ask customer service to call the store because if they can't call me back what makes me think they will actually call the store? I am still going to file the complaint with the attorney general's office , at the very least they need to know what officemax is doing to customers and they need to step up to the plate so this does not continue to happen. The state of Ohio took them to court for the same exact thing a few months back and won , we need to do the same. For those of you who did not get your orders , call the local stores , ask for the specific item numbers and see if they have stock , if they do let customer service know and be persistent.

Not only I found out yesterday that one store had 8 of the cards I had ordered , but another store had several more. I decided to go to that store and when I got there I spoke to the manager , showed her what had transpired with the order and she decided to override the regular price and honored the thanksgiving day sale. I thanked her for it and I will make sure that headquarters knows about what this manager did and let them know that this is what THEY should have done to begin with.....so if they get to keep a customer ( in this case me ) it is thanks to the manager and nobody else.

I am going to try to get my order today from the store however I do not expect the manager to honor the price . If he doesn't I will not make a stink because it is not the stores fault but I am ready to file a complaint with the attorney general's office of my state , I have names , dates and copies of everything that has transpired in this transaction , if they have stock to sell in the store right now , they should use that stock to fulfill the pending orders they had for days and if that means pulling stock from the stores , then so be it. I may never get this from them but I won't go away that easily , I will give them a bit of a headache.

I just found out the same exact thing , one of the stores near me has 8 of them in stock but officemax will not allow me to pick it up because I am dealing with executive customer resolutions team now. The woman that suposedly is taking care of my case has not returned any of my phone calls , I give her till monday to do that or she will have to answer to the attorney general office , I will not give up that easily. Then I called customer service again and the lady said that they could not pull store stock to fulfill their orders.....WTH ??? Why not ? so they rather keep them hanging on the store shelves?

I ordered the 1GB xd card on thanksgiving morning and because their credit card and warehouse departments were closed the entire weekend , they did not process my order until it was late and there was no stock , so they put the order in backorder ( eventhough I got an e-mail that said it was in stock ) and they finally cancelled it on friday , they sent me an e-mail telling me it was cancelled but I logged on to my account and it says it's been shipped....but I have not received anything and they claim the order is cancelled. Does that tell you that the right hand does not know what the left hand is doing?

Sears has it advertised on their flyer that came with today's paper for $79.99 , this is until wednesday of this week. This is the lowest I have seen on Ipod even with the educators prices , my store did not receive any but they ordered it for me and gave me the $79.99 price. You may be able to do price match with some other stores around for this , I don't know. Good luck!