Well...
They found the info, but took forever, I got frustrated after 45 minutes, they sent me to the food court on the house...
Came back & watched the CSR key in the store credit incorrectly 1/2 dozen times, then her supervisor, finally lost it after another 1/2 hour & told them how much my time was worth & that I was unhappy...
They gave me a full cash refund for a 30" 2 year old LCD TV, Woot