Target customer service was horrible today
Posted Nov 5, 2016 - 6:56 pm
Posted Nov 6, 2016 - 6:33 am
Is your card a chip card? I work retail and deal with the chip card screw up daily. The register will prompt the card was declined or that it did not go through, although the purchase did. There's no way for the associate to know there's been a double charge. 1. Keep all receipts- the receipts have the sync'ed transaction authorizations 2. Once you put the chip card in, don't touch it until prompted by the machine to remove it. 3. Review your statements for duplicates. 4. Give customer service a break. Screw ups aren't always their fault and you get more flies with honey than vinegar. If someone is nice or patient with me while I'm trying to fix something, I'll go out of my way to make it right. If that someone is ugly, good luck with that. There's a 800 number with 27 prompts you can go through and if you're lucky when you finally do get someone on the phone, chances are great it will be even more screwed up.
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