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Laptop password help


4 replies to this topic

#1 speeddiva  OFFLINE  

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Posted Dec 8, 2015 - 5:32 pm

I have an Acer laptop running Windows 8. Today I was running Malwarebytes when the screen went all pixelated. I removed the battery to reboot and now it won't accept my log in password.
I reset the password via Microsoft on my iPad but the laptop still won't accept the password.
I tried rebooting in safe mode but it just goes to the password screen and won't accept the new (or old) password.

Any ideas?

#2 Deal Grabber  OFFLINE  

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Posted Dec 8, 2015 - 6:42 pm

Reinstall windows but youll need another comp and a jump drive or disk.


Ohhh another day another deal!!!

#3 Kanyon71  OFFLINE  

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Posted Dec 9, 2015 - 9:30 am

There is a tool out there called Windows Password Genius Advanced. You put it on a CD/DVD or USB drive then boot from it. It will allow you to change the PW or Remove the PW on the install. I've used tools like this in the past and for the most part they have worked well. Now and then it was a reinstall for some reason or another.



#4 speeddiva  OFFLINE  

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Posted Dec 19, 2015 - 8:04 am

After 2 weeks of trying everything anyone suggested, I decided to try Microsoft help one more time before I paid a shop to try and I finally found someone at Microsoft who knew how to fix it!

All I had to do was change the password and not use any of the characters in the old one.

THE 1st thing I did upon getting back in is remove the password requirement.

Edited by speeddiva, Dec 19, 2015 - 8:05 am.


#5 Kanyon71  OFFLINE  

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Posted Dec 19, 2015 - 7:50 pm

That seems like a very bad design.





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